Have a question? Don't hesitate to contact us.
*Most emails get a response within 8 hours. It may take longer on Holidays, Weekends and Peak Season. Our happiness engineers will strive to provide the best customer service experience. You can also contact us via Live Support on the web. (click on the icon in the right corner of the screen to start conversation).
Customer Service - Hours of operation:
Mon-Fri: 06:00am - 6:00pm EST
Sat, Sun: Closed.
Focallure Mailing Address:
304 S. Jones Blvd #1623,
Las Vegas NV 89107
Note: Please do not ship products & RMA returns to this address, contact our customer service department if you wish to return a product and they will create RMA and provide the shipping address.
Frequently Asked Questions:
Q: How long will it take for to receive my package?
A: It takes 2-5 business days for processing (unless stated otherwise on product page), additional 7-10 business days to receive your order, (domestic) and International shipping takes a minimum of 15 business days.
Q: Is shipping free?
A: Yes if you pass the minimum order value. For more info please click here.
Q: Do we ship internationally?
A: Yes. Please note that International delivery is insured and safe, and all orders will arrive to their destiny. If for any reason the package has not arrived to you, you will receive the money back or we will reship your order free of charge.
Q: What is the company return policy?
A: We will replace all defective units with a new item upon 14 days of shipment arrival. For more information click here.
Q: Do you have a phone number I can call?
A: No—but please don’t misunderstand this as any lack of interest! We’d love to answer your questions. We know the decision to omit phone support is unusual, but after experimenting with different approaches, we’ve found that starting with email and live chat support enables us to provide the most accurate response. We focus on providing fast and high-quality responses by email, and informative as possible so you’re always talking to a human that can help first-hand.